Legal
Refund Policy
How fees and refunds work for DayOneFlow. Pricing is not final yet: during the pilot, each customer's order form sets the terms.
Last updated
Draft: this page is being prepared and has not yet been reviewed by counsel. Text in [square brackets] will be completed before DayOneFlow is offered to customers.
Where things stand
- DayOneFlow is offered as a supervised pilot from [pilot start] to [pilot end], as the Terms of Service describe.
- Prices have not been set yet. DayOneFlow has no billing or online payment, and it never asks for card or bank details.
- During the pilot, any fees, how they are invoiced, and whether and when they are refunded are agreed in the order form signed with each customer. [TO CONFIRM: how this policy relates to the order form and the terms.]
Fees and billing periods
- [Fees and currency.]
- [Billing periods.]
- [Invoicing, payment terms and taxes.]
The Pricing page shows the current position.
Refunds
[Whether fees paid in advance are refunded; in which cases, for example when either party ends the agreement or when the service is unavailable; how the amount is worked out; and how long a refund takes.]
Ending the service
Ending the agreement follows the terms: [term, notice and termination rights].
Before the end, the customer exports what it needs: the CSV reports, and each document and letter PDF. On the customer's written instruction, DayOneFlow deletes the organization's records and files within [30] days and confirms it in writing.
Your rights under the law
[Counsel: statutory rights this policy cannot limit, if any apply to business customers.]
Questions
Questions about fees or an invoice: sales@dayoneflow.com. The date above shows the current version of this policy.